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Medical Assistance (Medicaid) Blood Glucose Meters

FreeStyle and Precision Xtra® Blood Glucose Monitoring System

As part of our commitment to providing high quality care for our members, Gateway HealthSM offers FreeStyle and Precision Xtra® products as our blood glucose monitoring systems.

If you do not currently use a FreeStyle or Precision Xtra® meter, you will be able to receive one directly at your pharmacy at no cost to you.  Gateway HealthSM will only cover the test strips for the FreeStyle or Precision Xtra® meter you have chosen.

 You can choose from the following meters:

  • FreeStyle InsuLinx Meter
  • FreeStyle Lite® Meter
  • FreeStyle Freedom Lite® Meter
  • Precision Xtra® Meter

In order to receive your new FreeStyle or Precision Xtra® meter, follow these steps:

1.  See you doctor and choose the meter that best meets your needs. 
2.  Have your doctor write a prescription for the meter you would like.
3. Take the prescription to any participating pharmacy and they will give you the meter of your choice at no cost to you.

If you have concerns about using a FreeStyle or Precision Xtra® meter, call your doctor.  Your doctor will call Gateway if you need to use a different meter brand.  Then Gateway will work with your doctor to review an exception request for another brand of meter.

If Gateway does not approve your doctor's medical exception, you have the right to file an appeal within 45 days of the date of receiving a denial notification by calling 1-800-392-1147, or by sending a letter to the following address:

  • Gateway HealthSM
    Attention: Grievance Coordinator
    Four Gateway Center
    444 Liberty Avenue, Suite 2100
    Pittsburgh, PA 15222-1222

You may also ask for a fair hearing from the Department of Public Welfare(DPW).  Your request for a fair hearing must be in writing and must be postmarked within 30 days from the date on the denial notice.  Requests for a fair hearing must be sent to the following address:

  • Department of Public Welfare
    Office of Medical Assistance Programs
    HealthChoices Program/Complaint
    Grievance and Fair Hearing
    P.O. Box 2675
    Harrisburg, Pennsylvania 17105-2675

If you are receiving services that are being reduced, changed, or denied, and an appeal is filed within 10 days of the date of this notice, services will continue until a decision on the appeal is made.  Please be aware that you have the right to be present at the appeal hearing and can bring a family member, friend, lawyer, or other person to assist you. 

If you have any questions or need help filing an appeal, please call Gateway HealthSM's Member Services Department at 1-800-877-1952.