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Medical Assistance (Medicaid) Special Needs Unit

The Gateway HealthSM Special Needs Unit is designed to provide special assistance to our members who encounter difficulty accessing and/or using medical or human services; understanding how to navigate the managed care system; or learning more about their health care needs or conditions.  The unit is staffed by nurses and social workers.

Services provided include the following:

  • Link to community resources
  • Assist with medication compliance
  • Provide education and support for treatment plan adherence
  • Assess safety in the home
  • Link to MA Transportation Services
  • Provide access to the language line
  • Link to waiver services
  • Assist with coping skills
  • Link to Behavioral Health Services
  • Assess health risks
  • Telephone support for a family in need

Please contact the Special Needs Unit at 1-800-392-1147, Monday through Friday, between the hours of 8:30am and 4:30pm to refer one of your patients for any of these services.  We look forward to hearing from you.

Helpful Special Needs Links